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Terms & Conditions

Version 3.0    13/01/2025

By accessing or continuing to use our website and related services, you agree to abide by these terms and conditions (T&C's), including our privacy policy. If you do not agree with any of these terms, or the terms of our privacy policy you should cease using our website.

We reserve the right to change these T&Cs at any time. It is your responsibility to check for such changes.

References to “TVSN”, “we”, “us” or “our” are references to TVSN Channel Pty. Ltd. (ABN 96 111 806 958), its authorised representatives, or another company within the Direct Group grouping of companies (DG) (where applicable).

For further information, and if you would like a printed copy of these T&Cs, please contact the TVSN Customer Care team. Australia 13 23 10 or comments@tvsn.com.au, NZ 0800 101 301 or comments@tvsn.co.nz

For promotional terms and conditions, click here.

1. This website is owned and operated by Direct Group Pty Ltd ACN: 065 432 199 (hereafter referred to as ‘us’, ‘we’ and ‘our’). As noted above, your continued use of our website indicates your agreement to these terms and conditions of use (Terms).

2. Account

2.1 You may need to be a registered user of our website in order to access certain functions or features of our website, which may include placing orders or accessing certain features or products.

2.2 When you register and activate your account with us, you will provide us with personal information including your name and email address. You warrant that this information is true and correct and that you are creating an account to use for yourself and not on behalf of any other person. We will treat your personal information in accordance with our Privacy Policy available here. We may disclose the information provided to us with third parties who help us deliver our services (including information technology providers, communication providers and our business partners and related entities) or as required at law. If you do not provide us with your personal information, we may not be able to provide all our products or services to you. We may disclose your personal information to recipients that are located outside of Australia.

2.3 Our Privacy Policy available here sets out how we:

  1. store and use your personal information and how you may access and correct your personal information;
  2. how you can complain to us about the handling of your personal information; and
  3. how we will handle any complaint.

Please contact us if you have any further queries about our privacy policies or procedures:
comments@tvsn.com.au (in Australia) or comments@tvsn.co.nz (in New Zealand).

2.4 When you register with us, you create your own username and password . You are responsible for keeping your username and password secure at all times and remain responsible for any activity or use performed using your username.

Licence to SHOP Program

3. Membership

3.1 The "Licence to SHOP Program" is the loyalty program operated by TVSN. On joining the Licence to SHOP Program, each member may collect benefits and qualify for awards by purchasing qualifying goods or services.

3.2 You acknowledge and agree that:

  1. Only individuals may be members of the Licence to SHOP Program.
  2. Membership of the Licence to SHOP Program is currently free (although TVSN reserves the right to charge for membership in the future).
  3. After issue, protection and security of usernames and passwords issued by TVSN under or in relation to the Licence to SHOP Program is the sole responsibility of the individual(s) to whom they are issued.

3.3 Memberships are made available at TVSN’s sole discretion and are governed by these T&Cs. Memberships are limited to one per individual and a maximum of four individuals per principal address. If TVSN become aware of an individual with more than one membership, TVSN reserves the right to combine all those individual’s memberships into one single membership.

3.4 An individual's membership purchases must be linked to that individual's permitted payment method(s). However, more than two memberships linked to a single credit card may be deemed by TVSN as being a single member. Any single member, whether deemed or actual, may use multiple payment methods provided that they are currently permitted payment methods.

3.5 You must promptly notify TVSN of any change of address or other contact details. If you fail to keep TVSN informed of your current address and other contact details, then TVSN will not be liable for delayed communications or deliveries, including the sending or receiving of voucher awards, unauthorised use of a membership, or the consequences of you not otherwise receiving postal or email communications in a timely fashion or at all.

3.6 TVSN may cancel a membership in the Licence to SHOP program if the relevant member:

  1. fails to comply with the T&Cs; or
  2. uses TVSN social media or digital platforms in a manner that is not in accordance with law, or is offensive, rude, defamatory or irrelevant; or
  3. abuses any privilege accorded to the member under the Licence to SHOP program; or
  4. through unlawful, excessive, frivolous or mischievous action causes TVSN to credit awards or otherwise provide benefits to memberships that are not in accordance with the T&Cs; or
  5. supplies any misleading information or makes any misrepresentations to TVSN in connection with the Licence to SHOP program, dies, or becomes bankrupt.

3.7 A member may terminate membership in the Licence to SHOP Program at any time by giving written notice to the TVSN Customer Care Manager by emailing to comments@tvsn.com.au. On receiving a notice of termination from a member, the member's contact details will be marked on the TVSN database as closed and membership details archived. Notwithstanding any other provision of these T&Cs or the Privacy Policy section of these T&Cs, you agree and consent such that (unless you advise us otherwise), after membership termination, we may retain such information as we have about you as at termination in our archives and may continue to use such information:

  1. at your request (including but not limited to in respect of reactivation of a membership, which reactivated membership is subject to these T&Cs); or
  2. as required or permitted by law; or
  3. for our (or our affiliates’) marketing purposes, provided that the information is used in anonymous and aggregated form.

3.8 Membership benefits are not transferable.

3.9 Any tax, liability, or duty of any kind arising from a member's participation in the Licence to SHOP program is the sole responsibility of the member.

4. Earning benefits

4.1 Licence to SHOP (LTS) benefits, as amended from time to time, are detailed on our website(s) (www.tvsn.com.au, www.tvsn.co.nz). LTS benefits will be credited to a membership for purchases by the member of qualifying product. LTS benefits may also be credited to a membership for promotional and incentive programs offered by TVSN on occasion. TVSN will determine which of its products are LTS qualifying products and also the benefits that will be credited to a membership for such purchases.

4.2 LTS benefits will be credited:

  1. once the 40 day qualification period has elapsed; and
  2. only after either:
  3. full payment has been made; or
  4. upon TVSN’s receipt of the first instalment payment of the relevant transaction.

4.3 TVSN will deduct LTS benefits for products returned, refunded or cancelled.

4.4 LTS benefits and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these T&Cs. LTS benefits have no cash or monetary value.

4.5 Status Update Notification and LTS Benefits Program

5. “Anniversary Letter”

5.1 Periodically, TVSN will forward a Status Update Notification to each Platinum for Life, Platinum, Gold, Silver and Bronze member setting out the membership level, LTS benefits credited and LTS benefits available. TVSN reserves the right to alter or cancel the Program at any time and without compensation save as expressly provided for under or in relation to these terms and conditions. TVSN will make available revised (current) versions of the relevant Program documentation both via its website(s) and, upon request, in printed form but TVSN is not otherwise obliged to notify members or third parties of variations or cancellation and is not liable in any way for failure to do so.

5.2 The Status Update Notification as to a member's entitlement to claim an LTS benefit is conclusive in the absence of obvious error. In the event of a dispute about any details contained in the Status Update Notification, TVSN’s decision in such dispute is final and binding.

5.3 A member who has received a Status Update Notification on his or her membership will have the relevant LTS benefit value credited to their membership automatically by TVSN.

5.4 If TVSN alters or cancels the Program at any time, TVSN will give members a reasonable period of time in which LTS benefits can be used. The right to use LTS benefits for a period of time after the Program is cancelled or altered is your only compensation in this regard.

6. LTS Benefit Scheme

6.1 LTS benefits will only be made available in the name of the membership and can only be redeemed for the purchase of goods through TVSN.

6.2 A LTS benefit is not redeemable for cash and cannot be cancelled or returned once issued.

6.3 A LTS benefit may only be used for new purchases, and cannot be deducted from existing orders or applied against Easy Payments instalments.

6.4 If the full amount of the LTS benefit is not used in one transaction, the balance of the benefit will remain on the customer’s membership up until the defined expiry date. The balance will not be refunded.

6.5 TVSN is not liable for any loss or theft of any LTS benefits. If TVSN agrees to replace a lost or stolen benefit, the member must comply with such conditions as TVSN imposes.

6.6 LTS benefits expire 90 days from the issuance of the Status Update Notification. TVSN is not liable for any LTS benefits not being redeemed either within time or for any other reason whatsoever.

6.7 Refunds or credits for product purchased through redemption of LTS benefits will be available for 60 days from the date of TVSN processing the refund or credit transaction. Credited LTS benefits will only be reinstated a maximum of 2 times.

7. Additional Benefits

7.1 Additional benefits are available at TVSN’s discretion during limited periods as advised by TVSN from time to time.

7.2 Additional benefits will be rewarded for a member shopping during the limited period stated by TVSN at its sole discretion. These promotions are run on Australian Eastern Standard Time.

7.3 Additional benefits will be credited to the Licence to SHOP membership as stated in paragraph 4.2 above.

8. Other deductions for benefits

8.1 In addition to deductions for awards claimed, TVSN has the right to deduct from a membership LTS benefits credited in error.

9. Information contained on our website

9.1 The content and information we present on our website is intended to provide a summary of the subject matter covered. While we use all reasonable steps to ensure the accuracy and completeness of information and content on our website, to the greatest extent permitted by law, including the Australian Consumer Law, we give you no warranty concerning the accuracy or completeness of our content or information. Content and information on our website may change without notice to you, but we do not warrant that we will keep this content or information updated. We are not liable to you or anyone else if the content or information on our website is not up-to-date, accurate or complete.

9.2 We are not liable to you or anyone else if any part of our website (or a website we link to) causes interference with or damage to your computer systems (including your mobile devices). You must take such precautions as you feel are sufficient to protect yourself from any malware, viruses or any other way in which our website (or a website we link to) could damage your computer systems (including your mobile devices).

10. Promotions

10.1 From time to time we may offer certain campaigns, promotions or contests. If and when we offer these, additional terms and conditions may apply to those campaigns, promotions or contests and you must agree to those additional terms. In the event of any inconsistency between these Terms and the terms of any campaign, promotion or contest, the latter terms prevail over these Terms to the extent of such inconsistency.

11. Consumer Guarantees

11.1 In Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms and conditions purports to modify or exclude the conditions, warranties and undertakings, and any other legal rights, arising under the Australian Competition and Consumer Act or any other laws. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law or the Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for loss of expectations, loss of profits, incidental or consequential loss or damage caused by breach of any express or implied warranty or condition.

11.2 To the extent that we are in breach of any consumer guarantee, your sole remedy will be for us to provide to you the features or service that was previously provided, or to pay for those features or services to be re performed for you.

12. Returns Policy

We want you to be 100% satisfied with your TVSN shopping experience. We have confidence in the quality of our products and believe you'll be happy with your choice, but if for some reason you need to return something, go right ahead. We stand behind our products with our 30-Day Money Back Guarantee.

12.1 Can I return an item?

12.1.1 As a consumer, you are entitled to the benefit of statutory consumer guarantees. If you believe an item is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you might be entitled to a remedy under the consumer law (of either Australia or New Zealand). Consumer guarantees do not apply where the product was damaged due to abnormal use or misuse.

12.1.2 (AUS) Items marked FINAL CLEARANCE may not be returned (subject to the Australia and New Zealand consumer law – Nothing in these T&Cs should be interpreted as affecting any statutory rights under Australian Consumer Law regarding refunds and returns (for example, faulty or damaged products). All other terms and conditions above will apply to the maximum extent permitted by law. We reserve the right to alter these terms and conditions at any time without further notice.

12.1.3 (NZ) Items marked FINAL CLEARANCE may not be returned (subject to the Australia and New Zealand consumer law - Nothing in these T&Cs should be interpreted as affecting any statutory rights under the Fair Trading Act and the Consumer Guarantees Act. All other terms and conditions above will apply to the maximum extent permitted by law. We reserve the right to alter these terms and conditions at any time without further notice.

12.1.4 (AUS) Our 30-Day Money Back Guarantee policy is a "voluntary" policy that covers products purchased and is in addition to your statutory rights under Australian Consumer Law. Your statutory rights under the Australian Consumer Law apply to products and to bonus offers.

12.1.5 (NZ) Our 30-Day Money Back Guarantee policy is a “voluntary” policy that covers products purchased and is in addition to your statutory rights under the Fair Trading Act and the Consumer Guarantees Act. Your statutory rights under the Fair Trading Act and the Consumer Guarantees Act apply to products and to bonus offers.

12.1.6 Send the entire item/s back to us within 30 days after receipt (please see How do I return an item) and we will either replace the product, issue you a credit voucher or refund its purchase price, approximately 30 days after we receive your product back in the TVSN warehouse.

12.1.7 If you would like to exchange an item please call Customer Care on 13 23 10 (AUS) or 0800 101 301 (NZ) to ensure the replacement item you would like is available. If you are returning a product for an exchange you are responsible for both the return postage and the postage for the new order.

12.1.8 If you wish to return a product that contains a latent defect, has been damaged during shipment to you, or which has been sent to you in error, we request you contact Customer Care on 13 23 10 (AUS) or 0800 101 301 (NZ) and we will provide you with a "reply paid" address. If during the assessment process an item returned "reply paid" does not contain the defect claimed, or has not been sent in error, the cost of the return postage will be deducted from your refund.

12.1.9 Where an item is purchased with a bonus offer, the bonus must also be returned prior to a refund for the primary product being processed. This is because the provision of the bonus offer is conditional on you purchasing and not returning the primary product. If you are unable to return the bonus offer product or it is not in saleable condition, please contact us, so that alternative arrangements may be put in place.

12.2. How do I return an item?

12.2.1 TVSN must receive your return within thirty (30) days from the date of receipt:

  1. in its original condition and packaging with all product components included. In the event the product included a bonus offer, the bonus item must also be returned in its original condition and packaging with all product components included.
  2. together with original proof of purchase; and
  3. returned with the original tags in place and in original condition. Products that are worn or otherwise damaged will not be accepted.

12.2.2 Include the completed Return Advice Form with the returned product and attach the return address label to the outside of the shipping box. Please ensure the original shipping label is removed.

12.2.3 When items are received without the Return Advice Form, we reserve the right to issue a credit voucher as full and final satisfaction of the return.

12.2.4 You must pre-pay all returns postage. We recommend that you return the product via Australia Post Registered Post, with shipment registration and insurance. You assume any and all risk of loss, theft or damage to goods during return transit.

12.2.5 To return jewellery items valued over $2,500 please call our Customer Care team on 13 23 10 (AUS) or 0800 101 301 (NZ).

12.2.6 If you would like to access our 30-Day Money Back Guarantee in relation to consumable products, please note that if TVSN believes an unreasonable portion has been used, TVSN may apply clause 6.7 and not accept the return.

12.2.7 TVSN trusts that all returns are made in good faith. If, however, TVSN has reason to believe that the 30-Day Money Back Guarantee policy is being abused or that a return is otherwise not being made in good faith for whatever reason, we reserve the right to refuse to accept the return of our products under the 30-Day Money Back Guarantee. TVSN's decision in relation to this, is final.

12.2.8 (AUS) Nothing in these T&Cs should be interpreted as affecting any statutory rights under Australian Consumer Law regarding refunds and returns (for example, faulty or damaged products). (NZ) Nothing in these T&Cs should be interpreted as affecting any statutory rights under the Fair Trading Act and the Consumer Guarantees Act. All other terms and conditions above will apply to the maximum extent permitted by law. We reserve the right to alter these terms and conditions at any time without further notice.

Australian Return Orders:
TVSN Returns
PO Box 6024
CHULLORA NSW 1405 AUSTRALIA

NZ Return Orders:
TVSN RETURNS
Private Bag 208048
High Brook
Auckland 2161 NEW ZEALAND

13. Payment

13.1 Members may pay for products and delivery charges by those means (including but not limited to credit cards and debit cards) which TVSN may permit in its sole discretion, from time to time (permitted payment methods) and, subject always to TVSN’s exercise of its overriding sole discretion to grant or withhold Easy Payment facilities to a member, either in whole or in part.

13.2 If a member seeks to make a card payment in the full amount or against a first Easy Payment, and the relevant card payment is rejected or declined for any reason, TVSN reserves its rights under these terms and conditions to reject the relevant order either in whole or in part.

13.3 If a member elects to pay by Easy Payments (where offered), that member agrees to pay the full amount over the specified time frame as set out in the payment schedule on the Product receipt (unless the relevant ordered Product is validly returned under and in accordance with these T&Cs). TVSN reserves the right to make any changes or place limitations regarding the number of Easy Payments transactions a member may have "open" concurrently.

13.4 A member may only have one Easy Payments item per order except in the event where the identical product and product number has been ordered. Where different product across varying product numbers has been ordered the order will be split out in to separate Easy Payments orders and Easy Payments facility fees, packaging, handling, postal charges and delivery surcharges (including but not limited to regional surcharges and bulky good surcharges will be applied to each separate order).

13.5 If a member defaults on a second or subsequent Easy Payment and such payment made by card, TVSN will attempt to seek payment a second time. However, if the relevant card payment is declined on the second attempt, a fee of $4.95 (inclusive of GST) will be charged and the member deemed to be in payment default.

13.6 If a member pays by cheque in full payment and the cheque is dishonoured or otherwise does not clear, the member is deemed in default on payment.

13.7 If a member continues to be in default on payment, TVSN may refer the member's details to TVSN's debt collection agency. TVSN may also, at its sole discretion, immediately make a demand for payment of:

  1. the outstanding instalments that are currently due for payment;
  2. any fees and charges relating to processing of the payment; and / or
  3. any remaining unpaid amounts that would otherwise have become payable as future instalments.

Until the debt is paid in full, the membership will remain on hold and no further orders will be taken.

13.8 In addition to TVSN’s right under clause 13.1.7 above, if a member continues to be in default on payment, TVSN may, at its sole discretion add as a debt due and payable in addition to the then outstanding balance:

a. the direct costs incurred by TVSN in engaging a debt collection agency to recover the debt, and

b. accrued interest on the debt for each day it remains outstanding in an amount equal to the Commonwealth Bank of Australia’s then interest rate for unsecured business loans, and

c. the amount of any reasonably incurred legal fees and associated costs incurred by TVSN in seeking to recover the debt.

13.9 TVSN reserves the right to re-submit any late payment instalment at any time after any late payment or default. In the event that the full instalment of a late payment cannot be deducted, TVSN reserves the right to deduct any amount less than the value of the due amount until the debt is paid in full.

13.10 TVSN reserves the right to refuse to process a payment against a credit card after the second attempt (or in relation to a dishonoured or otherwise non-cleared cheque).

13.11 TVSN will not accept an Easy Payments order by credit/debit card if the credit/debit card expires ahead of the last instalment payment date except in circumstances where the new expiry date is provided.

13.12 Notwithstanding clause 13.11 above, where a credit/debit card expiry date has or is about to expire, we may attempt to calculate the new expiry date and continue to process the transaction.

14. How do I receive my refund?

14.1 Your refund will be processed in the same way that you paid for your purchase. For instance, if you paid by credit card, the same credit card will be refunded. You may elect via the Return Advice Form to be refunded with a refund voucher, which allows you to use your refund to help purchase other items.

14.2 Refund Vouchers

14.2.1 Refund vouchers will only be applied to the membership that made the order and can be redeemed for the purchase of goods through TVSN.

14.2.2 If the full amount of the refund voucher is not used in one transaction the balance of the refund voucher will remain on the membership.

14.2.3 Refund vouchers may only be used for new purchases and cannot be deducted from existing orders or applied against Easy Payments instalments.

14.2.4 Upon request, a refund voucher or balance of a refund voucher can be transferred to a valid credit or debit card.

15. TVSN Gift Cards (Including Virtual Gift Cards)

15.1 TVSN Gift Cards can be used as full or partial payment for the purchase of goods through our website(s) ; TVSN.com.au, TVSN.co.nz or other modes as defined by TVSN . They can also be used by calling the Customer Care Team on 13 23 10 (AUS) or 0800 101 301 (NZ).

15.2 TVSN Gift Cards or Virtual Gift Cards are not redeemable for cash and cannot be cancelled or returned once issued.

15.3 The value or the balance of a TVSN Gift Card or Virtual Gift Card cannot be transferred to a new TVSN Gift Card or a TVSN Virtual Gift Card.

15.4 TVSN is unable to cancel a Gift Card or Virtual Gift Card once issued.

15.5 Lost or stolen cards, illegible or defaced cards will not be replaced or refunded.

15.6 TVSN Gift Cards or Virtual Gift Cards cannot be used on existing orders or outstanding Easy Payments – they can only be used for new purchases.

15.7 If the full amount of the TVSN Gift Card or Virtual Gift Card is not used in one transaction, the balance of the Gift Card or Virtual Gift Card will remain on the customer’s membership for the next purchase. The balance will not be refunded.

15.8 Each TVSN Gift Card or Virtual Gift Card will expire in 3 years from the date of issue. Once expired, the value of a TVSN Gift Card or TVSN Virtual Gift Card any remaining balance will expire and not be refunded or credited.

15.8 TVSN’s T&Cs (eg for the Licence to SHOP program) apply to any transaction involving a TVSN Gift Card or Virtual Gift Card.

15.10 To check the balance of a TVSN Gift Card or virtual Gift Card, call our friendly Customer Care Team 13 23 10 (AUS) or 0800 101 301 (NZ)).

16. Warranties and disclaimers

16.1 To the maximum extent permitted at law, including under the Australian Consumer Law, we provide and make no warranties or representations about this website or the Content, including but not limited to any warranties or representations that the website or the Content will be complete, accurate, up to date, that your access to the website or Content will be free from interruptions or errors, or free from viruses. While we will take reasonable steps to secure our website, we cannot warrant that it is secure.

17. Liability

17.1 To the maximum extent permitted at law, including under the Australian Consumer Law, we shall not be liable to you for any direct or indirect loss, damage or expenses, howsoever arising, which may be suffered as a result or in connection with your use of our website or the Content or as a result of our website not being accessible or as a result of any of the Content not being correct, complete, or up-to-date.

18. Linked Sites

18.1 Our website may contain hyperlinks to websites operated by third parties. Those links are provided for your convenience only and may not remain current or be maintained in the future. Unless expressly stated to the contrary, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites. We may place links to referral programs within our website pursuant to which we may obtain a financial benefit if you visit such a link and then make a purchase from a third party website.

19. Intellectual Property rights and license

19.1 The contents of our website, including its “look and feel” (such as text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including programs) and other material (Content) are protected under applicable laws.

19.2 Unless otherwise stated, we own or license from third parties all of the rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the Content and the website.

19.3 Subject to the terms and conditions in these Terms, we grant you a limited licence to access the website and view and use the Content.

19.4 You may make one copy of the Contents for your personal use in viewing the Contents. Any reproduction or redistribution of this website or the Content is strictly prohibited and may result in civil or criminal penalties being sought against you.

19.5 This website (TVSN.com.au and TVSN.co.nz) and all intellectual property rights in it including but not limited to any content are owned by TVSN. Intellectual property rights means rights such as: Copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). Nothing in these T&Cs grants you any legal rights in the website other than as necessary to enable you to access the website. You agree not to adjust, try to circumvent or delete any digital rights or other security technology contained within the website.

20. No commercial use

20.1 This website is provided for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website unless authorised by us in writing. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

21. Proper use

21.1 You are prohibited from doing any act that we, acting reasonably, consider to be inappropriate, or is unlawful or prohibited by any laws applicable to our website, including but not limited to any act which would constitute a breach of privacy, using this website to defame or libel us, our employees or any other individuals.

21.2 You must not seek to reverse engineer the code contained in our website or upload files which contain viruses or malware which may cause damage to our property or the property of other individuals or post or transmit to our website any material which we have not authorized including material which is, in our sole opinion, likely to cause annoyance, or which is racist, defamatory, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of security protocols.

21.3 If we permit you to post any information, such as comments or other content, to our website, we reserve the sole right to remove that information without notice to you. If you are permitted to post information to our website, in doing so you agree that you are deemed to have granted us a irrevocable and unlimited license to use any of that information in any manner we see fit.

22. General

22.1 TVSN reserves the right to make any variation to these T&Cs from time to time where we consider it reasonable and necessary to do so. Any new terms will be displayed on our website (and are available upon request in printed form) and by continuing to use and access the website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these T&Cs from time to time to verify such variations. You acknowledge and agree that, by placing an order at or after such variation, you are bound by the T&Cs as varied.

22.2 Information concerning members including information as to transactions resulting in benefits, credits and debits will be held in a database for TVSN. The TVSN database may also contain other member and membership information as specified in the Privacy Policy section of these T&Cs. TVSN may, at its discretion, ask a member to provide further identification information where TVSN is unable to confirm customer details by other means in order to detect and prevent fraud.

22.3 All conditions and warranties, arising as to the condition, suitability, quality, fitness or safety of any product supplied by TVSN are expressly excluded to the fullest extent permitted by applicable law. If a product supplied by TVSN fails to meet a consumer guarantee, TVSN is obliged to:

  1. when there is a major failure, provide you with a replacement or refund; or
  2. where there is a minor failure, repair the product. If a repair service is not available a refund or replacement product will be issued

22.4 The liability that TVSN may have to you whether for negligence, breach of contract or otherwise is limited:

  1. In the case of any claim relating to benefits, to crediting those benefits against the membership.
  2. In the case of any claim relating to an LTS voucher, to crediting the correct value of the LTS voucher shown in the "Anniversary Letter" as necessary to claim that LTS voucher.
  3. In any other case, to a maximum of five per cent (5%) of the value of the relevant order.

22.5 An individual notice shall be deemed to be given by TVSN to a member if it is sent to the postal or email address of the member appearing in the TVSN database. TVSN may also give general notices affecting some or all members through its website(s) or through such other channels of communication under its control as TVSN, in its sole discretion, deems appropriate.

22.6 It is expressly agreed and declared that product remains the sole and absolute property of TVSN as legal and equitable owner until all monies owing to TVSN in respect of the relevant product order(s) have been paid. Products are deemed to be at your risk from the time of delivery to your specified delivery address.

22.7 TVSN reserves the right to accept or reject any order it receives either in whole or in part, for any reason or no reason, and in its sole discretion.

22.8 A member may cancel an order without charge if they notify TVSN prior to TVSN processing that order for despatch. TVSN provides various means for cancellation to be communicated to it, including phone but the sole risk and responsibility lies on the member to confirm cancellation with TVSN ahead of the order being processed for despatch. If a member wishes to return a product after an order has been processed, this can be done in accordance with these T&Cs, please see clause 5 above in relation to ‘Can I return an Item?’.

22.9 A member may only change a delivery address under or in relation to an order prior to despatch of the corresponding product. TVSN may provide various means for change of address to be communicated to it but the sole risk and responsibility lies on the member to confirm change of address with TVSN ahead of the relevant product being despatched.

22.10 TVSN will seek to indicate through its website(s), on-air, the IVR, Customer Care and other means of communication whether or not pricing of product includes or excludes delivery charges (including but not limited to packaging, postage & handling, postal charges and delivery surcharges of couriered items to non-metropolitan areas as defined by TVSN).

22.11 TVSN endeavours to provide accurate, timely and up-to-date pricing for product and delivery charges (including but not limited to packaging, postage & handling, postal charges and delivery surcharges of couriered items to non-metropolitan areas as defined by TVSN) but you acknowledge that errors or omissions may occur in pricing from time to time.

22.12 TVSN will, where relevant and commercially reasonable, seek to provide reductions on delivery charges (including but not limited to packaging and handling charges) where possible. All responsibility for delivery services lies with the relevant delivery service provider (currently Australia Post/NZ Post and their affiliates), including but not limited to timing, point of delivery and charges. Where special delivery services (including but not limited to express delivery services, bulky item delivery services or courier services) are required to make delivery, you acknowledge that these may incur additional charges.

22.13 TVSN is not able to combine multiple-orders into one despatch due to system processing limitations.

22.14 If any part of these Terms is found to be void or unenforceable then it is deemed to be severed from these Terms and the balance of the Terms will be read without that part.

23. Miscellaneous

23.1 Each time you place an order with TVSN or otherwise transact with TVSN under or in relation to these terms and conditions, you represent and warrant that:

  1. you agree to be bound by these T&Cs (as varied from time to time), such that there exists a legally enforceable agreement between you and TVSN;
  2. that you are able to form legally binding contracts under applicable law; and
  3. if you are placing an order on behalf of any other person(s), you are duly authorised to enter into a legally binding agreement on behalf of the relevant person(s), that the relevant person(s) will abide by the provisions of the such agreement and the relevant person(s) will indemnify us against their failure to abide by the provisions of such agreement.

23.2 Notwithstanding any other provision of these T&Cs, you agree and give your consent such that:

  1. TVSN may undertake such credit checks as it regards as reasonable in its sole opinion to determine your creditworthiness at any time without notice;
  2. TVSN may undertake address verification checks as it regards reasonable to verify your address details correlate with those attached to your membership at any time without notice; and
  3. in the event of any default on payments owing by you or on your behalf to TVSN in respect of any order for product or otherwise under or in relation to these terms and conditions, TVSN may, at its sole discretion, report such default to one or more credit rating agencies.

23.3 Our failure to insist upon or enforce strict performance of any provision of these terms and conditions or any agreement arising under or in relation to these T&C (resulting agreement) is not be construed as a waiver of any provision or right. Any waiver of any provision or right will be effective only if in writing and signed by us.

23.4 These terms and conditions, together with any resulting agreement, are made under the laws of the State of New South Wales and any claims or disputes of any kind whatsoever arising under or in relation these terms and conditions or any resulting agreement are governed by those laws. You irrevocably consent and submit to the non-exclusive jurisdiction of the courts of the State of New South Wales and any courts competent to hear appeals from those courts in relation to these terms and conditions or any resulting agreement and any claims or disputes arising under or in relation to these terms and conditions or any resulting agreement.

23.5 Headings in these terms and conditions are for reference purposes only and in no way define, limit, construe or describe the scope or extent of sections or provisions within these terms and conditions.

23.6 If any terms or provisions arising under these terms and conditions or any resulting agreement are unenforceable for any reason, the affected portion is deemed severed and the remainder shall remain in full force and effect.