Anyone can become a TVSN member and it's free. Here's how to use the Log In page:
Once you’re Licensed to Shop, there are several ways to find what you're looking for: www.tvsn.com.au is set out just like a normal department store.
‘Fashion’ on the menu bar at the top of the screen. Clicking here will open the Fashion department. Each department has a landing page that features What's New, Best In, Just In, Back In Stock, featured shows and video highlights. When you open the Fashion department, you will find a secondary menu of categories within Fashion.
Choose from one of these categories and you will move to that section within the department. On each page you will see products, which you can view by clicking on the description or image or you can select another category in the menu.
When you know what you are looking for use ‘Search’. Simply enter a word or short description into a Search field and click ‘GO’. You can also enter an item number of a product, and the search function will take you directly to a detailed product page.
The search results may find several items that suit your selection. Simply click on the description or image of something you like and you will be taken to a detailed product page.
When you find an item you would like to purchase simply click on the 'Add to Shopping Cart' button on the product's details page. You can have up to 5 items in your Cart at any one time. When you are ready to make a purchase simply click on 'Checkout' at the top of the page. Here you will be prompted to Log In or Create a New Membership (if you have not already logged in). You can not go to the Checkout without completing a Log In.
tvsn.com.au accepts payment by Visa, Mastercard, American Express and Diners Club. Select your payment method, complete your card details and click on 'complete transaction'. Your order number will be generated, and an email will be sent to your nominated address to confirm the details of the order for your reference.
TVSN is proud to offer our customers the flexibility to purchase products on a Easy Payment plan without incurring any interest.
If your credit card is declined for an easy payment that is due we will attempt to submit it to the bank for payment once more. If your card declines on the second attempt, a fee of $8.95 (inclusive of GST) will be charged. Ensuring there are funds in your account when easy payments are due means you will not be charged this fee.
When you become a member of TVSN your account details are stored in My Account. Here you can make changes to your account details such as your delivery address or phone number.
Click on ‘Log In’ and then click on ‘Forgotten your password’ and complete the details. Your password will be emailed to you. Please ensure that your email address is up to date in 'My Account' prior to the request for your password.
The Licence to SHOP program is designed to give our shoppers exclusive privileges and an enhanced shopping experience. The program is made up of five levels based on your shopping status: Bronze, Silver, Gold, Platinum and Platinum for Life.
How are the Licence to SHOP points calculated?
If for any reason you need to cancel your order, please contact our Customer Care team on 13 23 10 who will cancel your order immediately where possible.
Alternatively, you may also email your request to firstname.lastname@example.org including your member, order and item numbers, however, please be aware that it may take up to 48 working hours to cancel your order through this channel.
If your order has not been packed or shipped, we will cancel the order and organise for your payment to be refunded.
Please understand that in order to deliver to you quickly, your orders are packed and shipped within a very short space of time and we may not always be able to cancel your order. In this event, you will need to return your order once received and you will be responsible for any postage or courier charges required to make that return.
Log into ‘My Account’ and click on ‘Order History’. You can choose to search by ‘Today’s Orders’, ‘Held Orders’, by order number or product number, by month or by orders that have been despatched. Once you have completed the search, the screen will show you the status of the order, including if it has been paid and despatched.
If you have already placed your order and it has not been sent to the warehouse for packing yet, you will be able to change the delivery address of an order. Please contact our Customer Care team on 13 23 10 and they will verify whether this can be done for you.
In most cases, your order will be delivered by Australia Post within 10 working days of your purchase. All parcels sent with Australia Post are barcoded for easy tracking in the Australia Post system. You will be asked to sign for the item on receipt, and if you are not home at the time of delivery, Australia Post will leave you a card asking you to pick up the parcel from your local post office. You will also be required to sign for the item on collection from Australia Post.
For some over-sized items, TVSN may need to engage a courier to deliver the item directly to your door and you will also be asked to sign for delivery of these items. These items may take up to 14 working days for delivery.
If you do not receive your order within these guidelines, please contact our Customer Care team on 13 23 10 to initiate a trace with the carrier.
Australia Post offers a great service that enables you to receive your orders in a timely and efficient manner. For Licence to Shop customers, please refer here for postage and handling rates.
Where special delivery services (including but not limited to express delivery services, bulky item delivery services or courier services) are required to make delivery, additional charges may apply. Deliveries outside of the metropolitan area (as defined by TVSN) may also incur a regional delivery surcharge in addition to other postage and handling fees. All postage and handling fees will be available prior to customers finalising an order.
All you need to do is return your product in its original condition and with all packaging materials intact within 30 days of purchase and you'll receive a full refund on the purchase price, excluding postage and handling. Please click here to read the full terms and conditions of our Returns Policy before you send an item back to us.
The address for returns is:
PO Box 6024
CHULLORA NSW 1405
While TVSN endeavours to enter your returns as quickly as possible, we ask you to allow us 30 days from the time we receive your return to process your return and refund.
If the refund has not been credited back to your credit card, or if you have not received your refund cheque or replacement item, please contact our Customer Care team on 13 23 10 who will advise on the status of your return.
To subscribe to the TVSN email newsletter click here.
Whether it's a customer query or a suggestion you'd like to make, your feedback plays an important part in the ongoing development of tvsn.com.au.
By email email@example.com
By phone 13 23 10
By fax (02) 8198 6012
By mail TVSN Channel Pty Ltd
Locked Bag 5012
FRENCHS FOREST NSW 2086