Due to planned technical changes on WIN, some regional viewers may be unable to receive TVSN on Channel 84 from 2nd September, 2018.
This is because WIN has changed their broadcast delivery standard from MPEG-2 to MPEG-4, which is not compatible on televisions sets that are older models.
If you bought your television after 2010 and you are still not able to get any of the channels that use the MPEG-4 standard, you may need to check with your TV manual or manufacturer if it is MPEG-4 compatible.
Your TV is MPEG-4 compatible if you can see and hear the channels that use MPEG-4 standard.
If you do not see or hear the channels, you may have to perform either a manual or auto-tune to receive the new channels first.
Quick guide to get the new channels:
If, after performing a manual/auto-tune, some channels on your television only have sound and you cannot see any video on the channels that use MPEG-4, then it's probably an MPEG-2-only compatible TV.
If your TV is not MPEG-4 compatible, then there are a couple of options to consider:
Almost all new TVs bought today would be compatible with MPEG-4 but it is best to check with your supplier before purchasing.
Thank you for your patience and understanding through this period as we continue to deliver better quality viewing for our customers.